Privacy Policy

1. Introduction

Snap Learn ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our learning management system and knowledge platform.

By using Snap Learn, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

• Account Information: Name, email address, password, and profile information
• Profile Data: Profile picture, bio, preferences, and settings
• Payment Information: Billing details (processed securely through Stripe)
• Communication Data: Messages, support requests, and feedback

2.2 Learning Activity Data

We automatically collect data about your learning activities:

• Course enrollment and progress
• Lesson completion status
• Quiz and assessment results
• Time spent on learning materials
• Wiki page views and edits
• Notes and annotations

2.3 Technical Information

We automatically collect certain technical information when you use our Service:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages viewed, features used, time stamps
• Log Data: IP address, access times, error logs
• Cookies: Session data, preferences, analytics

2.4 Analytics Data

We use analytics services (PostHog) to collect:

• User behavior and interaction patterns
• Feature usage statistics
• Performance metrics
• Conversion and engagement data

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Provide and Improve Services

• Deliver courses and learning content
• Track your learning progress
• Personalize your learning experience
• Improve course quality and platform features
• Develop new educational content

3.2 Account Management

• Create and maintain your account
• Authenticate your identity
• Process subscription payments
• Send account-related notifications

3.3 Communication

• Send course updates and announcements
• Respond to your inquiries
• Send marketing communications (with consent)
• Provide technical support

3.4 Security and Compliance

• Prevent fraud and abuse
• Monitor and analyze security threats
• Comply with legal obligations
• Enforce our terms of service

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share data with trusted third-party service providers:

• Neon (Database): Secure data storage
• Stripe: Payment processing
• Resend: Email delivery
• PostHog: Analytics and insights
• Axiom: Logging and monitoring

4.2 Within Your Organization

If you're part of an organization account, your learning data may be visible to:

• Organization administrators
• Instructors and course creators
• Other members (based on organization settings)

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Respond to government requests
• Protect our rights and property
• Ensure user safety

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement robust security measures to protect your data:

• Encryption: Data encrypted in transit (TLS/SSL) and at rest
• Authentication: Secure password hashing with Argon2
• Access Controls: Role-based access and permissions
• Monitoring: Continuous security monitoring and logging
• Backups: Regular encrypted backups

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Privacy Rights

You have the following rights regarding your personal data:

6.1 Access and Portability

• Request a copy of your personal data
• Export your learning data and content

6.2 Correction and Update

• Update your profile information
• Correct inaccurate data

6.3 Deletion

• Request deletion of your account and data
• Remove specific content you've created

6.4 Opt-Out Rights

• Unsubscribe from marketing emails
• Disable certain analytics tracking
• Adjust privacy settings

6.5 Object to Processing

• Object to certain types of data processing
• Withdraw consent for optional features

To exercise these rights, contact us at privacy@snaplearn.com

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

• Essential Cookies: Required for authentication and core functionality
• Analytics Cookies: Track usage patterns and performance
• Preference Cookies: Remember your settings and preferences

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may limit Service functionality.

9. Children's Privacy

Snap Learn is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

For users aged 13-18, parental or guardian consent may be required depending on your jurisdiction.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending an email notification (for significant changes)

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: